If you did not receive a confirmation email, make sure to check your spam folder (and also the “Promotions” tab in Gmail). If you still can’t find it, a copy of your order is accessible on our site by clicking "Order Status" in the upper right hand corner. If you've created an account, an entire order history is available by signing in to "My Account." If you have any questions or would still prefer an email, please contact us at windone@support.com to request that your invoice be resent.

Your order can be canceled or changed if it has not shipped.

Before shipping
Order Cancellation: If you cancel the e-bike order that was placed in 2 hours, the processing fee will not be charged. If you cancel orders that haven't entered the shipping process yet, the cancelled order will not be charged any processing fee.

Change of Address: There is no fee for address changes before shipping.

After shipping
Order Cancellation: If your order is shipped and cannot be modified, 10% of the ebike cost will be charged as a cancellation fee.

The customer is also responsible for the return shipping cost of $100-$150. Windone will provide a return shipping label, and the designated carrier will collect the return package.

Please Note: We do not accept returns for accessories that are not quality problems if the ebike has been used.

For more, please check it by return and refund policy

We will ship our order within 2-4 working days once the order has been placed, excluding weekends and holidays.

NOTE: During the busy holiday seasons or after holiday promotions, the shipment processing can take up to 3-5 working days.

Yes, you may need to complete some basic assembly. Don’t worry about this because we provide instruction manual, video and custom support for our customer.

Please contact us as soon as possible. Check our warranty and return policy for more details.

Windone’s warehouses are located in California USA. Soon, our warehouses will cover more cities across the United States.