WINDONE provide 1-year basic warranty for all products  including battery and motor ( it is excluded for human damage ), an all-inclusive manufacturer's warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.)

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop and applies to the initial purchaser only.

As for warranty transfer, the ebike transferee can only benefit from the warranty when both of these conditions are met:

The warranty limited time hasn't expired since the initial owner has received it;
The new owner has the initial purchaser’s name and the original order number.

Please note that information regarding the expected range on a single charge on one of our e-bikes is an estimate, not a guarantee. There are many factors that contribute to the actual, real-world range for an e-bike battery such as the age of the battery, temperature, level of assist, speed, payload, and terrain. Given the right conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range. It doesn't belong to defective issue if it is within a suitable range.

COVERED PRODUCTS

Windone will replace any component that is deemed to be defective or damaged (including damage incurred during shipment), except in case of user error. The warranty covers the listed products and follows the terms below:

Frame

Windone ebike frames are covered by a replacement warranty for 1 year.

This warranty includes a replacement frame only. Labor charges associated with transferring parts to replacement frames are not included. An authorized Windone service representative will determine if the frame meets the replacement standard.

Windone reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at Windone’s discretion.

Frame issues excluded from this warranty include but are not limited to:

• Corrosion
• Paint fade, scratches, and impact marks
• Impact damage
• Non-reversible modification (such as drilling or welding)
• Chain guard mounted to the frame, if applicable
• Batteries

Batteries

Windone batteries are covered by a 1 year prorated warranty.

During the first 1 year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery will remain unchanged from the original purchase date. No cash reimbursement will be made.

This Limited Warranty does not cover:

• Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemical exposure, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electricalor electromechanical stress;
• Defects or damage caused by private modification;
• Scratches, dents, and cosmetic damage, unless caused by windone;
• Products that have the serial number or bar-code removed, defaced, damaged, altered, or made illegible;
• Ordinary wear and tear;
• Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by windone for the Products;
• Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment of the Products in a manner that varies from the Assembly Instructions or Owner's Manual;
• Defects or damage resulting from external causes such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

In addition, with respect to the battery, this Limited Warranty does not cover defects or damage resulting from following actions or situations:

• Charging with a battery charger not intended or appropriate for use with the Battery;
• Using a battery charger improperly;
• If any of the seals on the battery are broken or show evidence of tampering;
• If the Battery has been used in equipment other than the Bike for which it is specified.

Parts & Components

Original Windone parts and components are covered by a 1-year limited warranty.

This Limited Warranty does not cover:

• Parts compromised by corrosion due to exposure to the elements (moisture, heat, etc.);
• Damage or deterioration of the surface finish, appearance, or aesthetics of the product;
• The Warranty of the frame, forks, handlebar, seat post, saddle, brakes, lights, crank-set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD, kickstand, reflectors, and hardware only extendsone week after receiving the goods. Parts damaged during use after seven days will be charged to the customer;
• Labor charges for part replacement or changeover;
• Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
• Scratches, dents, and cosmetic damage not caused by Windone;
• Products with the serial number or bar-code removed, defaced, damaged, altered, or made illegible;
• Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Windone for the Products;
• Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from the Assembly Instructions or Owner's Manual;
• Defects or damage resulting from external causes, such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

Ordinary wear and tear not resulting from defects in workmanship or materials. Wear and tear can be assessed by Windone. Parts not typically covered include but are not limited to:

• Brake pads
• Rotors
• spokes
• Tires/tubes
• Chains
• Chain rings
• Cassettes
• Crank-set

CLAIMS PROCESS

1. Warranty Claims
All claims to this warranty must be made through Windone and submitted to support@windone.com. Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request. Before making a warranty claim, you are encouraged to contact Windone via support@windone.com, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within 1 year of initial purchase will be processed through Windone.

Windone will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.

2. Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@windone.com and provide us with photo or video proof.

No free accessories are eligible for replacement or compensation if they are scratched during transportation.

NOTICE: We will not accept shipping damage claims filed more than 7 days after receipt of any products.

Email: support@windone.com
Mon-Fri 9AM ~ 5PM [CST TIME]
Return Address: 1550 S. Milliken Ave STE A Ontario CA 91761
This is one of our return address, contact us by mail and get the related return address please. We do not accept any returns without our permission.

ATTENTION: The order number is your warranty proof. Please provide it when requesting after-sales service.