Great ride on and off road. Suspension and tires are fine for dirt roads and trails that are not too technical. The bike is eye candy and you will get many compliments. Minor issue with charger but service department addressed the issue quickly.

I purchased the Windone e-bike new for my 14-year-old son, knowing he's pretty rough on his gear—it's built tough, but kids will be kids. After several crashes, he eventually damaged the main hub wire that connects into the rear axle. I reached out to support, and they were incredibly responsive, shipping a replacement wheel under full warranty coverage right away.
However, the replacement wasn't quite right—it turned out the company had redesigned the bike to address some common issues, like relocating the motor wire inside the frame to protect it from damage during layovers or crashes. This is a smart upgrade, but it meant the new wheel wasn't compatible with our original model. I sent them photos, and they suggested transferring the new motor to the old wheel hub (and even reimbursed me for the labor). Unfortunately, that didn't work either due to compatibility differences.
They promptly sent a second replacement wheel, but it was still the updated version. At that point, support recommended a full bike exchange to resolve everything. I shipped the old one back (they didn't provide original packaging, which would've helped, but I improvised with materials from work), and once they received it, the new bike arrived quickly. The exchange process was straightforward overall.
The replacement bike is a fantastic upgrade! The engineering improvements, especially the wire routing, make it much more durable and user-friendly. We've had it for a few weeks now, and despite my son's continued adventures, not a single part has been damaged. As a thank-you for the hassle, they even threw in complimentary phone holders free of charge.
I'm truly grateful for the efficiency and professionalism of Windone's support team—they turned a frustrating situation into a positive experience. If you're looking for an e-bike that can handle some abuse and comes with solid warranty backing, I highly recommend it. Attached is a photo comparing the old and new wheels: the bottom one shows the original design with the wire protruding from the axle end (more prone to damage), while the top one has the improved version with the wire routed inside for better protection. Also included, a close up of the new design showing the re-routing of the wire to line up on the inside of the rear subframe improving protection.
Rating: 4.5/5 stars – minor hiccups in the replacement process, but the end result is outstanding!

Purchased my E2 about 6 months ago and had an issue with the motor. Contacted customer support and they were very helpful in troubleshooting my problem. They sent me a replacement motor very fast and sadly it did not fix the issue. Contacted them again and for my time and troubles they ended up sending me a replacement. I am very happy with their commitment to keeping a customer satisfied and would definitely recommend them to everyone and will be a return customer for another e-bike.

We bought two E2 bikes for our kids for Christmas there was a small issue just before summer hit. They really worked with me to resolve the issue and unfortunately what we thought was the issue was not. So although it was out of warranty they offered to send a brand new replacement bike. Even better they shipped the new bike immediately per our request (as supposed to waiting until they get back the old one back) and in time for our camping trip so we were able to use them. These are amazing on mountain bike trails. As a family that loves out dirt bikes you can't bring them anywhere (dirt bikes). These you can take anywhere you can have a regular bike and are an extremely fun way to explore around rough terrains, commute around town, or just go for a nice ride. I highly recommend their bikes!!

Absolutely love our E2s! What's more, the customer service has been extremely responsive and attentive as one of our headlights did not work upon arrival. However, problem resolved! We have over 200 miles on each bike now and find them to be more and more fun and a quality product with each ride.

I’m very impressed with the build quality of my WindOne E2 bike. The company is very eager to do a good job with their customer service and treated me well.

La recomiendo muy bonita y muy rápida ..yo compre el paquete 📦 de 2

We had our ebike for almost a year and there was an issue. The company supported us throughout the process of repair to eventually giving us a new bike. They stood behind the product and the customer services was exceptional.

I have waited to write this review cause I wanted to really see what this bike is all about. I just hit 910 miles (bought Christmas 2024) and it’s a lot of fun. So far I only changed the rear tire but everything works great. I’m new to the e-bike world so I didn’t want to spend $2-3k for a new e-bike. I get a lot of compliments on the Aesthetics but it performs really good.